ServePath is committed to our customers. It is our mission to provide industry-leading Service & Support to our customers consistently and with true dependability, 24 hours a day, 365 days a year via phone, chat, email and our customer portal. After all, our success is your success.
Included Support
Free, technical support is always available from Certified, on-site Systems Administrators. Support response times are guaranteed by our Service Level Agreement.
Technical Support can be reached via:
- 24/7 toll-free calls at 866-321-PATH Select menu option 2 to connect to Support.
- International customers can call +1-415-869-7000
- Open a new Support case, update existing cases or review your Support case history from the ServePath Customer Portal at http://my.servepath.com.
- Chat online with a Support team member via the chat link in the Customer Portal
Get help from our certified Support team on:
- Operating Systems: Troubleshoot Initial Configurations, Change Hostnames, Add/Edit DNS Zones/Records on ServePath DNS Servers, DNS/WHOIS Migration, Consulting, Configure Additional IP Addresses on NIC
- Control Panels: Troubleshoot Initial Configuration, Change Hostname
- Hardware and Network: All hardware and Network problems are fixed FREE of charge.
- Customer Portal Access Including: Server Security Scanning, Remote Reboot
Extensive Online Support Solutions Section:
Visit our Support Solutions for answers to questions ranging from simple setup to advanced and complex configuration of your server and software. This section includes a massive Knowledge Base with over 1,500 articles (growing daily), 600 Flash Tutorials, and a New Customer Support Center filled with FAQs and Getting Started Guides.
Fee Based Technical Support
- Professional Services: Hands-on System Administration including Configuring DNS, Web Site migration, troubleshooting 3rd party applications, installation of 3rd party SSL Certificates, and more
- Priority Professional Services: Unscheduled professional services projects where work must begin within 20 minutes of a request being made.
- Custom Partitioning: Custom drive partitioning for any hard drives in your system
- OS Reinstall: Hard drive re-images and OS reinstalls for degraded systems
- Apply Security Updates: Security patch management on request
Emergency Technical Support
- Server Down Due to Hardware Issue - FREE
- Changed IP Settings - FREE
- Locked out Because of Misconfigured Firewall - FREE
- Changed Permissions/Ownership on System Files Leading to Unbootable System - Contact Support
- Kernel upgrade leading to unbootable system - Contact Support
- Misc. Non-Hardware based issues leading to unbootable system - Contact Support
- Emergency OS reinstall (hacked, unbootable system) - Contact Support