ServePath FAQ

How can I contact ServePath?

Contact ServePath at:

Toll-Free 866.321.PATH (866.321.7284)
+1-415.869.7000
+1-415.869.7001 fax

or click here to start a chat with the ServePath Sales team

Where are ServePath's Data Center and facilities located?

Our corporate office address is:

ServePath Corporate Office
345 Spear Street, Suite 515
San Francisco, CA 94105
Directions

Our Data Center is located at:

ServePath Data Center
360 Spear Street, 2nd Floor
San Francisco, CA 94105
Directions

ServePath owns and operates its own San Francisco data center which was originally built by WorldCom in 2000. The building also houses “super-nodes” for Verizon and AT&T local phone service in San Francisco, so it is considered an “essential” facility because 911 calls are routed here. We share generators, power, cooling, and fire suppression infrastructure with Verizon (formerly WorldCom), including dual 2 Megawatt generators that support the critical power requirements and operations of the building.

Is your Data Center staffed 24/7/365?

ServePath's Network Operations Center (NOC) is built right in the center of our data center floor and is staffed 24/7/365 by certified systems administrators and network engineers. The 21 screens that make up our NOC monitor everything from network traffic and performance to power, temperature and security systems to services, applications, known vulnerabilities and RAID array status on customer servers.

How long has ServePath been in the industry?

ServePath has its origins in the success of its co-founders, who originally started the largest profitable Internet service provider on the West Coast—InReach Internet—in 1994.  ServePath was started in early 2001 to solve a key critical demand in the marketplace for custom, dedicated server solutions and managed services for businesses of all sizes looking for a powerful internet hosting platform.

What once was a true start-up business run by a team of three people has now grown into a strong, employee-owned and profitable business. ServePath operates its own state-of-the-art data center and is headquartered in San Francisco.  The company boasts a strong management team and a highly skilled Support and Services team that now manages several thousand servers for over 2000 business customers in more than 100 countries worldwide. Our clients include small to medium technology companies, large enterprises, International, Federal, State and local government agencies, and web hosting resellers.

What kind of certifications does ServePath have?

Microsoft Certified Gold Partner

ServePath is a Microsoft Gold Certified Partner with competencies in Advanced Infrastructure and Networking Infrastructure Solutions.  The Microsoft Gold certification recognizes ServePath’s expertise and impact in the technology marketplace. Read the ServePath becomes a Microsoft Gold Certified Partner press release.

A+ Keynote Certified Network

A+ Keynote Certified Network
ServePath’s Screaming-Fast Network™ scored an A+ rating from Keynote Systems, Inc., The Internet Performance Authority®, after passing a 30-day quality assurance test.  The Keynote Certification measures our network’s ability to deliver high-quality streams to end-users worldwide.  ServePath has continued to receive this A+ rating through re-certification tests that take place every 6 months.

SAS 70 Type I Audit Certification

SAS 70 Type II Audit 
ServePath also completed the SAS 70 Type II audit. The SAS 70 Type II report shows that ServePath's description of certain relevant controls over information technology related to its San Francisco Data Center and hosting operations is fairly presented and that such controls have been suitably designed to achieve their specified control objectives.  Read the full press release on the SAS 70 Type II audit.

What does "Screaming Fast Network" mean?

All ServePath dedicated servers include full 100Mbps connections on what we call our Screaming-Fast Network™ — a network we've built over the past 5 years with unmatched speed, network performance, and worldwide connectivity.

ServePath's Screaming-Fast Network™ is composed of only the best Tier 1 network providers. Our Screaming-Fast Network™ features multiple, redundant fiber routes for maximum network flexibility and reliability and a choice of Internet backbone routes, with over 6 Gigabits per second (Gbps) of total capacity and BGP routing to send your data out the fastest route possible.

Is ServePath privately owned or publicly traded?

Servepath is a 100% employee-owned company. ServePath has been privately held since it's inception and has been profitable for the last several years.