Service Level Agreement
No competing SLA is as detailed or as generous. ServePath's Service Level Agreement covers elements of service from Network performance to support response times.
What exactly does 10,000% Guaranteed® mean?
For every minute ServePath fails to deliver, we give you with 100 minutes of credit.
ServePath Support
Contact Support 24/7/365
866-321-PATH (option 2), Chat online my.servepath.com
Our Team:
Our Support team of Microsoft, Cisco and RedHat certified Systems Administrators adhere to industry-best standards in providing Service and Support for a wide variety of platforms. All ServePath Support Systems Administrators go through a rigorous 5-week training program at ServePath Academy to develop technical and service skills, providing our customers with an unparalleled Support experience.
Free Technical Support Includes:
- Response times guaranteed by our SLA
- A systems administrator on the phone or live chat 24 hours a day 365 days a year
- An Extensive Online Support Solutions library
- Help with questions about operating systems, control panels, hardware & network issues, and customer portal access
- The ability to log & track your support case in the ServePath Customer Portal