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ServePath Support Guarantees and Policies
ServePath is committed to our customers. It is our mission to provide industry-leading Service & Support to our customers consistently and with true dependability, 7 days a week, 365 days a year via phone, chat, email and customer portal.
- ServePath Support Services and Pricing
- Included Technical Support
OperatingSystems
Troubleshooting Initial Configurations
Change Hostname
Add/Edit DNS Zones/Records on ServePath DNS Servers
DNS/WHOIS Migration Consulting
Configure Additional IP Addresses on NICControl Panels
Troubleshooting Initial Configuration
Change HostnameHardware and Network
All Hardware and Network Problems are Fixed Free of ChargeCustomer Portal Access Including:
Server Security Scanning
Remote Reboot
- Fee-Based Technical Support
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Professional Services: Hands-on System Administration including Configuring DNS, Web Site migration, troubleshooting 3rd party applications, installation of 3rd party SSL Certificates, and more Priority Professional Services: Unscheduled professional services projects where work must begin within 20 minutes of a request being made. Custom Partitioning: Custom drive partitioning for any hard drives in your system. OS Reinstall: Hard drive re-images and OS reinstalls for degraded systems Apply security updates: Security patch management on request
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- Emergency Technical Support
Server Down Due to Hardware Issue - FREE Changed IP Settings - FREE Locked out Because of Misconfigured Firewall - FREE Changed Permissions/Ownership on System Files Leading to Unbootable System - Contact Support Kernel upgrade leading to unbootable system - Contact Support Misc. Non-Hardware based issues leading to unbootable system - Contact Support Emergency OS reinstall (hacked, unbootable system) - Contact Support
- Optional Pro Suite Bundled Services
Pro Suite Bundle Includes: Automated Hardware & Service Monitoring with Proactive Response 100 GB Database Backup Apply Operating System Security Patches DoS Attack Protection Firewall Configuration, Administration, & Support Troubleshooting Support 2 Free Re-images per Month per Server Database, Web, and Application Log Rotation User Management
- Optional Managed Services
- Professional Services
Providing custom and dynamic solutions on a fee-for-service basis Systems administration services, support for special applications, and other issues not related to the basic functioning of your server. Learn more about Professional Services here.
- Priority Professional Services
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Professional services that are not scheduled ahead of time and where work must begin within 20 minutes of a request being made. We provide estimates prior to beginning projects and also have a large network of consultants that we can introduce you to for areas outside of our expertise.
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- Service Guarantees
- Network Guarantees
ServePath Dedicated Server Hosting | Dedicated Servers | Managed Services | Network | SLA | Why ServePath? | About Us
CONTACT US or Call Toll-Free 866.321.PATH, International +1-415-869-7000. Use of ServePath services is subject to our Terms of Service, SLA, AUP, and Privacy Policy.
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