Control panel FAQs : ServePath Dedicated Server Hosting

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Ensim for Linux Questions

How do I uninstall the Ensim Control Panel?

It is not possible to uninstall Ensim Control Panels. In order for Ensim to be removed from the server, we must re-image your hard drive.

What are primary, secondary, virtual nameservers?

Primary DNS is usually the hostname of your server. Secondary DNS is if someone else is providing secondary for example: domain.com is registered with ns1.domain.com and ns1.servepath.com. Virtual DNS is if you want to use your server as ns1 and ns2.

How do I change the hostname and why?

Changing the hostname allows your server to act as a primary nameserver and optionally as a virtual nameserver. It also allows you to access your control panel by a name as opposed to an IP address. To change the hostname, do the following:

Edit the files:

/etc/hosts
/etc/sysconfig/network

Run the commands:

hostname NEWHOSTNAME
/etc/rc.d/init.d/detectchange start
/etc/rc.d/init.d/webppliance restart
/etc/rc.d/init.d/httpd restart

The hostname must be the same in the two files and from the hostname command.

How do I setup nameservers in Ensim Webppliance?

As the appliance admin, click on services, BIND manager. Primary DNS should be set to the hostname of your server. In most cases this can be left blank. If ServePath is providing secondary DNS, enter ns.servepath.com (216.93.160.11) in the secondary DNS field. If your server is acting as primary and secondary DNS, enter ns2.DOMAIN.com and the IP address in the virtual DNS field.

I get the following error when trying to set DNS. Why?

Result : Unable to update Virtual DNS!
The following error occurred:
Cannot find valid A record: ns2.domain.com
If the domain is already registered to use with other nameservers, those nameservers must have A records for your IP address and primary/virtual DNS. If the domain is registered using your server, first create a site, then in BIND manager under zone list, add A records to the newly created site.

I forgot my password.

To change the appliance admin password run the command:

/usr/sbin/passwd_appl_admin(username)
It will prompt for the password once.

What is the MySQL password for Webppliance for Linux?

The password can be set with the control panel:

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Ensim for Windows Questions

How do I uninstall the Ensim Control Panel?

It is not possible to uninstall Ensim Control Panels. In order for Ensim to be removed from the server, we must re-image your hard drive.

What are primary, secondary, virtual nameservers?

How do I setup nameservers in Ensim Webppliance?

As the appliance admin, click on services, BIND manager. Primary DNS should be set to the hostname of your server. In most cases this can be left blank. If ServePath is providing secondary DNS, enter ns.servepath.com (216.93.160.11) in the secondary dns field. If your server is acting as primary and secondary DNS, enter ns2.DOMAIN.com and the IP address in the virtual DNS field.

I get the following error when trying to set DNS. Why?

Result : Unable to update Virtual DNS!
The following error occurred:
Cannot find valid A record: ns2.domain.com

If the domain is already registered to use other nameservers, those nameservers must have A records for your IP address and primary/virtual DNS. If the domain is registered using your server, first create a site, then in BIND manager under zone list, add A records to the newly created site.

What is the MySQL password for Webppliance for Windows?

During WEBppliance 3.0 installation, the MySQL password is set to a random value. To change this password follow these steps:

Log on to the WEBppliance server as the Administrator, using Remote Desktop. Access the command prompt window by clicking Start -> Run and type cmd in the Run window. Change the directory to C:\Program Files\Ensim\WEBppliance by typing:

cd c:\prog*\ensim\webppliance
Type the following command:

cscript setmysqlrootpasswd.vbs new_root_password

new_root_password

If your password contains spaces, enclose them within double quotes. For example, cscript setmysqlrootpasswd.vbs "pwd123" This sets the password to pwd123.

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cPanel FAQ's

I lost my login information or password for cPanel. How can I log in?

To obtain your username and/or password, contact ServePath to verify your credentials and get your log in information.

How do I backup my data or migrate everything to a new server?

Full backups can only be restored by ServePath employees. Accounts can be migrated to a new server in WHM under the "Transfers" section. The root or account password is required to transfer accounts.

How does WHM Autofixer work?

The Autofixer is a collection of scripts that can be run from WHM to fix some common issues not otherwise fixable or accessible from command line.

Autofixer scripts can always be found at http://httpupdate.cpanel.net/autofixer/

test - * Test autofixer on your system, nothing gets changed.
bsdbindfix - * Resolve port issue with Bind 9
compresszlibfix - * Fix for compress zlib error
dbdmysql - * DBD::mysql fix for older version of Red Hat (i.e. 7.3)
fpindexfile - * Fix for Frontpage index
iptablesflush - * Flush iptables rules from WHM if your firewalled from SSH access.
libxml64fix - * Fix for libXML on 64-bit systems
resellerresourceacctounts - * Fix for reseller resource accounts
safesshrestart - * Restores SSH Config and Restarts SSH should you be locked out.
vfilterfix - * Restores /etc/vfilters files
yumduprpmfix - * This script will attempt to locate and resolve any duplicate rpms

Just run autofixer from the following URL: https://your.server.ip.here:2087/scripts2/autofixer Then enter the autofixer script name that you want to run from the list.

How do I add email accounts from cPanel?

Add email accounts from the "Mail" section of the cPanel interface. Select "Mail", then "Email Accounts". Enter the appropriate information into the blank fields and click on the "Create" button. Also see our Flash Tutorials page for a visual tutorial.

How can I remove or delete an email account?

Go to "Account Functions", then "Terminate an Account in WHM" to remove the account. This process cannot be reversed, so take care in deleting accounts. Ensure you have backed up all files you wish to retain from that account before deleting it.

How do I change my stylesheets or themes in cPanel?

Open the "Universal Theme Manager" in WMH by selecting "Theme", then "Edit Live". This will allow you to edit style sheets, images, etc.

Can I disable non-SSL logins in cPanel?

Select "Tweak Settings" in WHM and select the following option:
Always redirect users to the ssl/tls ports when visiting /cpanel /webmail, etc.

All insecure ports will be disabled and users will be redirected to secure ports when using webmail aliases.

Can I have two domains and two different web hosts on the same cPanel license?

If the accounts are on different web servers, this is not possible. Multiple domains, however, can be on one cPanel account by using the "addon" and "parked" domains, although it is not recommended as it is a potential security issue.

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Plesk FAQ's

What is Plesk 6.5 for Windows?

Plesk 6.5 for Windows is the latest installment of the award winning Webserver software formally known as Plesk Server Administrator (PSA). Plesk 6.5 for Windows is the Web-server management software specifically designed with the assistance of hundreds of professional Hosting Service Providers (HSP) to allow quick deployment and simplified management of a Windows 2000 or 2003 based server.

Why choose Plesk 6.5 for Windows?

Plesk 6.5 for Windows is efficient, stable, reseller-ready, secure, scalable, easy to use, flexible and proven.

What Operating System does Plesk 6.5 for Windows require?

Plesk 6.5 for Windows runs on Windows Server 2000 with Service Pack 3 and IIS 5 or Windows Server 2003 and IIS 6.

What are the differences and similarities in Plesk 6.5 for Windows and Plesk 6.0 for Linux?

There are more than 40 new features in Plesk 6 for Linux which are almost all included in Plesk 6.5 for Windows, Plesk 6.5 for Windows unique features include:

Plesk 6.5 for Windows offers a complete interface redesign that eventually will become adopted by the Linux versions.
Plesk 6.5 for Windows also manages Sub-domains as true in the domains root directory. New screens for Sub-domain configuration are in the Windows release which will also be adopted in the Linux versions.
Plesk 6.5 for Windows includes a new security sessions management screen allowing the system administrator to view all users who have accessed the system and close their session if necessary.
Plesk 6.5 for Windows and Plesk 6 support multiple IP addresses for the name-based hosting. Resellers can have a separate IP address assigned to them to provision the name-based hosting or one IP address can be shared by few Resellers.
Plesk 6.5 for Windows uses an enhanced traffic management that allows its users to separately account for incoming and outgoing traffic on primary Internet protocols: HTTP, FTP, SMTP, and POP3/IMAP.
New powerful component in Plesk 6.5 for Windows - Event Manager - simplifies integration of Plesk 6.5 for Windows with other systems. In response to the internal events (such as domain creation or traffic over usage by one of the customers) Plesk 6.5 for Windows can call external systems and automatically pass required data.
A Global Changes feature allows Admins and Resellers to perform group operations on dozens of objects simultaneously.
Domain Backup is available directly from the customer's control panels allowing individual backups, downloads and uploads of backup files and restoration of the domain from a backup file.
All new Action Log storing all customer activity in the control panel for Admin reference.

More details about new and exciting features of Plesk 6.5 for Windows.

How will Plesk 6.5 for Windows help me to bill my customers for all the bandwidth they use?

Plesk 6.5 for Windows employs an advanced traffic accounting mechanism that allows users to more accurately count and therefore bill customers.

How will Plesk 6.5 for Windows improve security for the websites I host?

Improved security model in Plesk 6.5 for Windows makes sure that domain owners are sandboxed and unable to access other customer's domain information through FTP or shell access.

What languages are supported for Plesk 6.5 for Windows?

Plesk 6.5 for Windows will be available with English, Japanese, German, Spanish, French and Russian interfaces. Completely localized all users are able to view the interface in different languages simultaneously.

What type of support is available for Plesk 6.5 for Windows?

SWsoft provides a broad range of support options including 24 x7 E-Mail support, phone support, numerous FAQs and technical notes. SWsoft is continuing the Plesk Online Forum for users to share ideas and assist in self support. Please see our Support section for more details.

What if I'm using PSA 5.0 (Please Server Administrator) and want to upgrade to Plesk 6.5 for Windows?

Upgrading from PSA 5.0 or Plesk 6 for Linux systems to Plesk 6.5 for Windows is impossible. The software platforms and database structures prevent the automated migration of Linux data to the Windows platform. You will need a new server to deploy Plesk 6.5 for Windows.

What if I'm using a competitor's control panel software and want to migrate to Plesk 6.5 for Windows?

This is not yet available for Plesk 6.5 for Windows. SWsoft can migrate data from competitors Linux platforms to the Plesk 6 for Linux software.

Ensim Webppliance™
Ensim Webppliance Pro™
Sphera Hosting Director™
Cobalt RaQ3 and RaQ4™
Cpanel™
Alabanza™
and Custom Control Panels

For more information please visit our Plesk Migration Express Service section.

Can I create and manage subdomains with Plesk 6.5?

Yes, you can create subdomains with separate FTP accounts to manage them. To access the subdomain management functions in Plesk, select the Subdomains button on the Domain Administration page of a required domain.

How do I find out which component versions Plesk is using?

You may access the detailed information on system components using the Component Info button available from the Server Administration page in Plesk.

Does Plesk allow monitoring user sessions?

Yes, you can monitor and terminate any user sessions from the Control Panel. To access user sessions management functions, select the Sessions shortcut in the navigation pane.

Can I adjust the way reports are displayed in Plesk?

Yes, you can use configurable custom report layouts to adjust the Client and Domain report presentation.

Is there a simple way to add custom buttons to the control panel?

Yes, Plesk 6.5 allows convenient creation of custom buttons from the interface.

I cannot login to control panel as administrator, it says "Unable to login. There is another user with the same login (admin) is already logged in to the control Panel." What should I do?

Try using the Service Control utility available from the operating system taskbar. Selecting the Delete Sessions button may help.

I forgot the admin's password. Can I retrieve it without sending an email?

Apart from the password reminder available from the login screen, you can use the plesksrvclient.exe utility located in <plesk installation directory>\admin\bin to set up a new password.

How do I set the Microsoft FrontPage login and password in Plesk 6.5?

When setting up physical hosting, use the FTP/Microsoft FrontPage Login and FTP/Microsoft FrontPage Password combined fields. The same login and password will be used for accessing MS FrontPage and domain FTP user account.

What does 'system access' on physical hosting setup page mean?

It means the ability to login to a user account on a server where Plesk is installed.

While creating a new MS SQL database for a domain, I get the 'unable to connect....' alert. Why is that?

This may happen if you specified incorrect login and password for connecting to the database. You can check that on the Server -> Databases page.

I want to translate Plesk to my native language. Who should I contact?

Please contact the person in charge at i18n@swsoft.com.

What do I do if I can't start the service "Plesk SMTP Connector"?

Most likely at you it is installed Windows SMTP service. Disable or remove this service from your system.

To disable this service does the following actions:

If you have Windows 2000:

Open console: Start\Settings\Control Panel\Administrative
Find service "Simple Mail Transport Protocol (SMTP)",
Open service's properties,
Press the stop button if service is started,
Set service's Startup type to Disabled.
Press Ok.

If you have Windows 2003:
1. Open console: Start\Administrative Tools\Services,
2. Find service "Simple Mail Transport Protocol (SMTP)",
3. Open service's properties,
4. Press the stop button if service is started,
5. Set service's Startup type to Disabled.
6. Press Ok.

To remove this service does the following actions:

If you have Windows 2000:
1. Open console: Start\Settings\Control Panel\Add/Remove
2. Clear checkbox "SMTP Service"
3. Press Ok.
If you have Windows 2003:
1. Open console: Start\Control Panel\Add or Remove
2. Clear checkbox "SMTP Service"
3. Press Ok.

What do I do if the service "Plesk SMTP Connector" crashes?

Please check up last updating for MailEnable on the site http://www.mailenable.com/hotfix

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