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10,000% Guaranteed SLA
Industry leading SLA with 100% uptime guarantee and 1-hour hardware replacement.
Every ServePath dedicated server includes the exclusive use of a computer with your server operating system of choice, a dedicated 100 Mbps Internet connection, full root access, 24/7/365 support, 10,000% Guaranteed® Service Level Agreement (SLA), and direct phone access to the Network Operations Center (NOC) for support questions and concerns.
ServePath’s dedicated servers give you total control allowing you to install, configure, and manage your web applications the way you want and without interference. If you need flexibility and control of your hosting environment, a ServePath dedicated server is an excellent choice for you.
The matrix below shows all the services that are included in a ServePath dedicated server offering.
| Support | |
|---|---|
Direct 24/7/365 live support |
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Direct phone access to NOC |
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Full ticketing system |
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Live chat support |
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Proactive RAID monitoring |
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Nessus Security Scans |
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Host-based firewall |
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Unlimited troubleshooting |
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| Guarantees | |
|---|---|
10,000% Guaranteed SLA |
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1-hour hardware replacement |
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External network performance guarantee |
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| Your Account | |
Customer portal |
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Real-time bandwidth graphs |
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Dedicated account manager |
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DNS hosting |
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| Network Performance | |
|---|---|
Multi-homed Tier 1 bandwidth |
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PAIX peering - over 40 networks |
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Dedicated 100Mbps Internet connection |
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VLAN on every server |
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Our Commitment to Your Business
ServePath strives to provide every customer with an outstanding support experience. This includes providing a meticulously detailed Service Level Agreement, a 1-hour hardware replacement guarantee, VLANs on every dedicated server, a dedicated 100Mbps Internet connection, and, most importantly, direct access to our support department. You are always able to speak with a knowledgeable ServePath support representative, located right here in the Network Operations Center (NOC). This level of service and familiarity guarantees that server issues are resolved efficiently and quickly.
If you want to work with a company that is committed to supporting you and your business, a ServePath dedicated server is the right choice for you.